At Matrabhoomi, we take great care to ensure that our products reach you in the best condition. Since our products are food-grade, consumable, and often come in sensitive packaging, we follow strict hygiene and quality controls.

To maintain safety and freshness, we do not accept returns or refunds once an order is confirmed or delivered, except in specific situations mentioned below.

General Policy

• Once an order is confirmed, Matrabhoomi does not accept cancellations, returns, or refunds.

• Because our products are consumable, unpacked items cannot be accepted back for safety reasons.

• Order cancellation is not possible once the order is shipped.

We Only Support Replacement / Resolution in the Following Cases:

Damaged Product Received

If your item arrives damaged, we are happy to replace it.

📌 You must notify us within 24–48 hours of delivery.

Please email: support@matrbhoomi.com
Include the following:

• Order number

• Invoice photo

• Photo of the outer box

• 2 clear photos of the damaged product

• Unboxing video (highly recommended—it speeds up approval)

⏳ Our support team will respond within 24–48 hours and arrange a replacement after verification.

Missing Product in Order

If any item is missing from your shipment:

📌 Notify us within 24–48 hours of delivery.

Please share:

• Order number

• Photo of delivery invoice

• Outer package image

• Clear photo/video of all items received

• Unboxing video (if possible)

We will promptly re-send the missing product after checking the details.

Spoiled / Quality Issue

If you believe a product is spoiled or unsafe to consume, please contact us within 2–5 days of delivery.

Share:

• Order number

• Packaging date/MRP image

• Clear photos or video of the issue

🔍 Important:
Organic, natural, and handmade batches may sometimes vary in taste, color, aroma, or texture. These natural variations are not considered defects and are not eligible for return or refund.

If the product is genuinely spoiled due to transit/storage issues, we will replace it after investigation.

Not Eligible for Return, Refund, or Exchange

• Change of mind

• Taste/texture/color differences caused by natural variations

• Opening or using the product

• Providing incorrect address or unavailable to receive delivery

• Orders older than the reporting window (24–48 hours)

Refunds (Only if Approved in Special Cases)

Refunds are issued only when a replacement is not possible (rare).

• Refunds will be processed to your original payment method.

• It may take 5–7 business days to reflect in your account.

Order Cancellation by Matrabhoomi

We may cancel an order within 48 hours due to:

• Stock unavailability

• Invalid address

• Payment failure

• Operational challenges

A full refund will be processed in such cases.

Response Time

• Customer care typically responds within 24–48 working hours.

• Replacements may take 4–7 days after approval.

Contact & Support

For any refund, replacement, or delivery concern, contact us:

📧 support@matrbhoomi.com
🌐 https://matrabhoomi.in

Please share every detail clearly so we can provide the fastest resolution.